CoupleLore
CoupleLore Privacy Policy
What this policy covers
CoupleLore is a personalized browser game built from a standardized pre-designed game experience. This policy explains what information CoupleLore receives when someone creates a game, how that information is used, which service providers are involved, how long key information is kept, and how to contact support.
You must be at least 18 years old to buy or create a CoupleLore game.
Information CoupleLore receives
To create a game, CoupleLore receives the required information the creator submits: the creator email address, two names, two character photos, the selected occasion, the closing message, the selected face-option tier, creator language, and the required photo/content permission acknowledgement.
The creator may also choose to provide up to three memory photos, up to three memory notes, a Storm Axe question with four answers, and a partner outfit choice.
The creator may also choose to add a Finale Voice Message (up to 15 seconds) and a Battle Cry (up to 2 seconds), recorded or uploaded in Create. CoupleLore processes these recordings as personalization content so they can be included and played in the private game: the Finale Voice Message when the closing message appears, and the Battle Cry during combat. Recordings are converted to a standard playable audio format, are handled through the same private game-asset and deletion/erasure processes as other personalization content, and are not sent to OpenAI. They are played back as recorded: CoupleLore does not clone voices, synthesize speech or transcribe recordings.
CoupleLore also creates and stores records needed to run the product, such as generated face options, assembled game state and assets, private-link records, order/payment identifiers, payment status and tier, email-delivery records, failure and recovery records, and limited anti-abuse/security information.
Character photos and face generation
The uploaded character photos are decoded, normalized and re-encoded without the uploaded EXIF data. CoupleLore stores the normalized character photo and a derived face crop.
Only the derived face crop is sent to OpenAI to generate character face options. CoupleLore does not send names, occasion, memory notes, closing message, Storm Axe content, or memory photos to OpenAI for this step.
AI-generated character faces are interpretations for a stylized game. They are not exact portraits. Each is a new pixel-art character head, drawn to be recognisable as the person in the photo, and used only inside that one private game. The photograph itself is not pasted onto another image, and CoupleLore produces no photorealistic images and no video.
OpenAI processes API data under its own API and business data terms. CoupleLore does not make a public guarantee about OpenAI training, zero data retention, or account-specific data-sharing settings that have not been independently verified for the production account.
Memory photos and personalized text
Memory photos are used inside the finished personalized game. They are not sent to OpenAI.
Memory notes, the closing message, names, occasion and Storm Axe content are used to assemble and play the game. These fields are not sent to OpenAI.
Payments
Checkout is handled by Dodo Payments, which acts as our Merchant of Record: Dodo is the seller of record for your purchase and handles payment processing, card handling, applicable sales tax/VAT, payment-side refunds and chargebacks.
Dodo collects the billing and payment information you provide during checkout directly, under its own privacy policy (https://dodopayments.com/privacy-policy). CoupleLore receives and stores the transaction information needed to identify the purchase and its payment/refund status, but never your card details.
CoupleLore does not store full card numbers, CVV, or raw payment credentials. CoupleLore stores information such as checkout/order identifiers, order number, amount, currency, tax information, payment status, tier, and refund amount/status where applicable.
To choose which price list and currency apply, CoupleLore uses the country that our network and security provider reports for your connection. Depending on that country, the applicable price list may be in Turkish lira, euros, or US dollars. This country value is used only for that choice and is not stored by CoupleLore.
CoupleLore uses an email delivery provider to send transactional emails, such as selection or ready-game emails. That provider receives the recipient email address, subject, message body, and private customer links included in those transactional emails.
CoupleLore stores the provider message ID, send timestamp and delivery-attempt records. Support emails sent to support@couplelore.com are handled outside the CoupleLore application database by email systems.
Hosting, storage and security providers
CoupleLore uses hosting, security and storage providers to operate the service. These providers may process request information such as IP address, user agent, request path, host, and operational logs for security and operation.
Customer media is stored in private object storage. The storage provider documents encryption at rest and encrypted transfer.
CoupleLore uses a bot and abuse protection check from its security provider on the Create flow. The check runs in the browser and is not used by CoupleLore for advertising analytics. Security infrastructure may use security cookies or browser storage where required.
CoupleLore is built to take logical database backups that are encrypted before upload to separate backup storage, and that backup storage may also hold secondary recovery copies of certain customer/game media, such as generated face images, memory photos and optional recordings. Original character source photos and face crops are not part of those secondary recovery copies. Erasure processing covers applicable secondary recovery copies.
This describes how the backup and recovery design works. It is not a promise that any particular backup, restore or recovery outcome is available at a given moment.
Some deleted or erased data may remain temporarily in historical backups until those backups rotate.
Browser storage and analytics
Only if you accept marketing cookies, CoupleLore uses Meta Pixel on its public marketing pages (Home, Story, How it works, Pricing, About and Help) to measure its advertising, and uses Meta's Conversions API to tell Meta when you start a checkout or complete a payment. Meta then receives only: the event, the amount and currency, your browser's user agent, your IP address when you start a checkout, and Meta's own cookie identifiers if present. Meta never receives your photos, recordings, names, messages, email address, or game, play or management links. To report a completed payment, CoupleLore keeps your browser's user agent and Meta's cookie identifiers with the order for up to 7 days, or until Meta has received the report; it does not store your IP address for this. Without your consent none of this is loaded, sent or kept. You can change your choice at any time under Cookie settings. CoupleLore does not use Google Analytics, Google Tag Manager, TikTok Pixel or Hotjar.
The application uses browser storage for functional purposes: language preference, game audio settings, best rescue time, and a technical key that helps prevent duplicate create submissions. Your cookie choice is kept in a first-party cookie, and marketing cookies are set only if you accept them. Essential security infrastructure may use cookies or storage where required.
Anti-abuse information
The CoupleLore application database does not store raw IP addresses for the unpaid-creation abuse limit. Before payment, CoupleLore may use a keyed one-way digest derived from client network identity only to enforce the outstanding unpaid-creation cap. After confirmed payment, that digest is cleared.
Hosting and security providers may separately process raw IP addresses and request information.
Retention
For a ready game, the normalized character photo and the derived face crop are scheduled for deletion 7 days after the game becomes ready. Generated head images are kept with the game.
Memory photos, generated faces and the assembled personalized game are part of the finished game and are retained with it unless the game is erased or removed.
If a paid purchase does not become a ready game, the character source photo and derived face crop can be cleaned up after 7 days without progress, and only once no active or retryable generation work still needs them.
That source-photo cleanup rule does not automatically remove other order information, such as purchase email, names, submitted text/message, or transaction records. Those records remain subject to operational retention, privacy/erasure handling, and payment or financial obligations where relevant.
Ready games have no automatic expiry mechanism: CoupleLore does not currently run any process that deletes a ready game after a fixed period. Continued access depends on the service continuing to operate, and on any future retention or deletion policy change, which would be communicated appropriately. CoupleLore does not promise a fixed minimum availability period.
Removal may happen because of a verified deletion/erasure request, abuse or security action, legal requirement, or exceptional infrastructure/provider loss outside CoupleLore's reasonable control.
Unpaid creations are cleaned up in two steps. The uploaded files of an unpaid, frozen creation are removed first, currently after 48 hours by default, and the unpaid creation record itself is removed after 7 days without progress. If CoupleLore cannot safely determine whether a checkout produced a paid order, data may be retained longer until the situation is resolved.
Payment and financial records are kept separately from the personalized content, and are not removed by the content deletion described above. They are retained for as long as needed for payment, refund, chargeback, tax, accounting, legal or dispute purposes, and for as long as applicable law and CoupleLore's payment provider require. CoupleLore does not state a fixed retention period for these records here.
Private links
CoupleLore uses private links. Anyone who has a valid play link can open the game. The creator can revoke or replace the play link where supported, which stops future use of the old link.
Revoking or replacing a link cannot retract content that has already been loaded, downloaded, screenshotted, copied or shared by someone else.
The status link is a private link for managing the game. At launch it does not expire and is not recoverable if lost. Do not send status links, play links, manage links, tokens, passwords, card details or other secrets to support.
Privacy and deletion requests
To ask a privacy or deletion question, email support@couplelore.com.
CoupleLore normally verifies requests through the purchase email address. If the requester no longer controls that address, manual alternative verification may be possible. Possession of a status link or play link alone is not identity verification.
There is no self-service delete button at launch. Deletion requests are handled through support.
Likeness removal requests
If your likeness or voice appears in a CoupleLore game without your agreement, email support@couplelore.com with the subject "Likeness removal request". Tell us what you can about the game and how you came across it; you don't need to send identity documents. A person reviews every request, and CoupleLore removes or disables the content where the request is justified. Payment and financial records are handled as described under Retention.
External providers
Character photos you upload are processed by OpenAI, as the derived face crops described above, to create personalized character artwork.
CoupleLore also uses service providers for functions such as payment processing, email delivery, hosting, security and storage. They receive only the data needed to provide those functions, as described in this policy. Meta receives advertising-measurement data only with your marketing consent, as described under Browser storage and analytics.
These providers may process data in countries other than where the creator or recipient lives, according to their own service terms and data-processing documentation.
Changes
CoupleLore may update this policy as the product, providers, legal identity or launch configuration changes.