CoupleLore
Refunds & Cancellations
Who handles payments and refunds
Your purchase is sold to you by Dodo Payments, our Merchant of Record. Dodo processes the payment, and any approved refund is issued through Dodo. CoupleLore reads and decides refund and support requests.
Change of mind
Because each CoupleLore game is personalized and delivered digitally, we do not offer discretionary change-of-mind refunds after successful delivery. This does not affect any refund, withdrawal, cancellation, or other rights you may have under applicable law.
Before you pay
If you leave checkout without completing payment, you won't be charged.
Duplicate or incorrect charges
If you were charged more than once for the same purchase, or charged an amount different from the one shown at checkout, contact support and we'll arrange a refund of the duplicate or incorrect amount through Dodo.
If we can't deliver your complete game
If the content you submit follows our Terms and content rules, but we still can't deliver the complete game you purchased because of a technical or generation problem, we'll arrange a full refund of that purchase through Dodo.
This includes cases where we cannot provide the number of face options included in your purchase.
We will not replace missing face options with a smaller package plus a partial refund.
If something is wrong with your game
If your game does not load, is broken or corrupted, or was not delivered as described, contact support and we'll review it.
Generated character faces are stylized, so an exact likeness isn't guaranteed. If a result is seriously off, contact support and we'll review it.
This does not promise unlimited reruns, automatic replacement or automatic regeneration.
How to ask for help or a refund
Email support@couplelore.com.
Please write from the purchase email address and include the approximate purchase date. If you have an order number, include it too.
Please don't send your play link, status link, private access links, passwords, card details or tokens.
There is no automatic refund button and no automatic refund process in CoupleLore. Every request sent to CoupleLore support is read and handled by a person.
After a refund is approved
An approved refund is issued through Dodo Payments, the Merchant of Record for the purchase, and goes back to the original payment method. The time it takes to appear may depend on your payment provider or bank.
Dodo may also exercise its own refund and chargeback authority as Merchant of Record, independently of this policy.
CoupleLore does not promise a specific refund-processing timeframe.
Your legal rights
Mandatory consumer rights, your rights through your payment provider, chargeback rights, and applicable law remain unaffected.
If something goes wrong, we'd appreciate the chance to review it first at support@couplelore.com. This does not waive or limit any rights you may have through your payment provider or applicable law.